{"id":160,"date":"2026-01-11T21:39:39","date_gmt":"2026-01-11T21:39:39","guid":{"rendered":"https:\/\/yvilo.shop\/?page_id=160"},"modified":"2026-01-14T12:21:12","modified_gmt":"2026-01-14T12:21:12","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/yvilo.shop\/?page_id=160","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n\n\t<section class=\"section\" id=\"section_1178776857\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\t<div id=\"gap-2139776262\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-2139776262 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row\"  id=\"row-2029085729\">\n\n\n\t<div id=\"col-1139245758\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-866570202\" class=\"text\">\n\t\t\n\n<h2>Refund and Returns Policy<\/h2>\n\t\t\n<style>\n#text-866570202 {\n  font-size: 0.9rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1692775850\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<p data-start=\"222\" data-end=\"375\">At <strong data-start=\"225\" data-end=\"234\">YVILO<\/strong>, we want you to feel confident with every purchase. If something isn\u2019t right, we\u2019re here to help\u2014with a clear and fair 30-day return policy.<\/p>\n<hr data-start=\"377\" data-end=\"380\" \/>\n<h3 data-start=\"382\" data-end=\"416\">\ud83d\udd01 30-Day Return Eligibility<\/h3>\n<p data-start=\"417\" data-end=\"476\">You may request a return <strong data-start=\"442\" data-end=\"472\">within 30 days of delivery<\/strong> if:<\/p>\n<ul data-start=\"478\" data-end=\"669\">\n<li data-start=\"478\" data-end=\"536\">\n<p data-start=\"480\" data-end=\"536\">The item is <strong data-start=\"492\" data-end=\"503\">damaged<\/strong>, <strong data-start=\"505\" data-end=\"518\">defective<\/strong>, or <strong data-start=\"523\" data-end=\"536\">incorrect<\/strong><\/p>\n<\/li>\n<li data-start=\"537\" data-end=\"622\">\n<p data-start=\"539\" data-end=\"622\">The item is <strong data-start=\"551\" data-end=\"569\">unused, unworn<\/strong>, and in original condition (tags &amp; packaging intact)<\/p>\n<\/li>\n<li data-start=\"623\" data-end=\"669\">\n<p data-start=\"625\" data-end=\"669\">Proof of purchase (order number) is provided<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"671\" data-end=\"706\">\u274c Returns are <strong data-start=\"685\" data-end=\"701\">not accepted<\/strong> for:<\/p>\n<ul data-start=\"707\" data-end=\"850\">\n<li data-start=\"707\" data-end=\"751\">\n<p data-start=\"709\" data-end=\"751\">Items damaged due to misuse or normal wear<\/p>\n<\/li>\n<li data-start=\"752\" data-end=\"802\">\n<p data-start=\"754\" data-end=\"802\">Final sale \/ clearance items (if clearly marked)<\/p>\n<\/li>\n<li data-start=\"803\" data-end=\"850\">\n<p data-start=\"805\" data-end=\"850\">Returns requested after 30 days from delivery<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"852\" data-end=\"855\" \/>\n<h3 data-start=\"857\" data-end=\"889\">\ud83d\udce6 How to Request a Return<\/h3>\n<p data-start=\"890\" data-end=\"950\">To start a return, please email <strong data-start=\"922\" data-end=\"944\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"924\" data-end=\"942\">support@yvilo.shop<\/a><\/strong> with:<\/p>\n<ul data-start=\"952\" data-end=\"1055\">\n<li data-start=\"952\" data-end=\"975\">\n<p data-start=\"954\" data-end=\"975\">Your <strong data-start=\"959\" data-end=\"975\">order number<\/strong><\/p>\n<\/li>\n<li data-start=\"976\" data-end=\"1020\">\n<p data-start=\"978\" data-end=\"1020\">Clear <strong data-start=\"984\" data-end=\"994\">photos<\/strong> of the item and packaging<\/p>\n<\/li>\n<li data-start=\"1021\" data-end=\"1055\">\n<p data-start=\"1023\" data-end=\"1055\">A short explanation of the issue<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1057\" data-end=\"1134\">Our support team will review your request and reply with return instructions.<\/p>\n<hr data-start=\"1136\" data-end=\"1139\" \/>\n<h3 data-start=\"1141\" data-end=\"1164\">\ud83d\udcb0 Refund Process<\/h3>\n<p data-start=\"1165\" data-end=\"1208\">Once your return is received and inspected:<\/p>\n<ul data-start=\"1210\" data-end=\"1417\">\n<li data-start=\"1210\" data-end=\"1265\">\n<p data-start=\"1212\" data-end=\"1265\">Refunds are issued to the <strong data-start=\"1238\" data-end=\"1265\">original payment method<\/strong><\/p>\n<\/li>\n<li data-start=\"1266\" data-end=\"1307\">\n<p data-start=\"1268\" data-end=\"1307\">Processing time: <strong data-start=\"1285\" data-end=\"1307\">5\u201310 business days<\/strong><\/p>\n<\/li>\n<li data-start=\"1308\" data-end=\"1417\">\n<p data-start=\"1310\" data-end=\"1417\">Any original shipping charges (if applicable) are <strong data-start=\"1360\" data-end=\"1378\">non-refundable<\/strong>, unless the return is due to our error<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1419\" data-end=\"1422\" \/>\n<h3 data-start=\"1424\" data-end=\"1466\">\u2757 Damaged, Defective, or Wrong Items<\/h3>\n<p data-start=\"1467\" data-end=\"1534\">If your order arrives <strong data-start=\"1489\" data-end=\"1500\">damaged<\/strong>, <strong data-start=\"1502\" data-end=\"1515\">defective<\/strong>, or <strong data-start=\"1520\" data-end=\"1533\">incorrect<\/strong>:<\/p>\n<ul data-start=\"1536\" data-end=\"1620\">\n<li data-start=\"1536\" data-end=\"1580\">\n<p data-start=\"1538\" data-end=\"1580\">Contact us within <strong data-start=\"1556\" data-end=\"1580\">48 hours of delivery<\/strong><\/p>\n<\/li>\n<li data-start=\"1581\" data-end=\"1620\">\n<p data-start=\"1583\" data-end=\"1620\">Provide clear photos for verification<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1622\" data-end=\"1722\">After confirmation, we will offer a <strong data-start=\"1658\" data-end=\"1688\">replacement or full refund<\/strong> at <strong data-start=\"1692\" data-end=\"1714\">no additional cost<\/strong> to you.<\/p>\n<hr data-start=\"1724\" data-end=\"1727\" \/>\n<h3 data-start=\"1729\" data-end=\"1753\">\ud83d\ude9a Return Shipping<\/h3>\n<ul data-start=\"1754\" data-end=\"1940\">\n<li data-start=\"1754\" data-end=\"1850\">\n<p data-start=\"1756\" data-end=\"1850\">If the return is due to <strong data-start=\"1780\" data-end=\"1795\">our mistake<\/strong> (damaged\/wrong item), <strong data-start=\"1818\" data-end=\"1850\">we cover the return shipping<\/strong><\/p>\n<\/li>\n<li data-start=\"1851\" data-end=\"1940\">\n<p data-start=\"1853\" data-end=\"1940\">For other approved returns, <strong data-start=\"1881\" data-end=\"1940\">return shipping costs are the customer\u2019s responsibility<\/strong><\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1942\" data-end=\"1945\" \/>\n<h3 data-start=\"1947\" data-end=\"1974\">\u274c Order Cancellations<\/h3>\n<ul data-start=\"1975\" data-end=\"2101\">\n<li data-start=\"1975\" data-end=\"2020\">\n<p data-start=\"1977\" data-end=\"2020\">Orders can be cancelled <strong data-start=\"2001\" data-end=\"2020\">before shipment<\/strong><\/p>\n<\/li>\n<li data-start=\"2021\" data-end=\"2101\">\n<p data-start=\"2023\" data-end=\"2101\">Once shipped, the order cannot be cancelled and must follow the return process<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2103\" data-end=\"2106\" \/>\n<h3 data-start=\"2108\" data-end=\"2136\">\ud83d\udccd Contact Information<\/h3>\n<p data-start=\"2137\" data-end=\"2184\">For any return or refund questions, contact us:<\/p>\n<p data-start=\"2186\" data-end=\"2340\"><strong data-start=\"2186\" data-end=\"2204\">Business Name:<\/strong> YVILO<br data-start=\"2210\" data-end=\"2213\" \/><strong data-start=\"2213\" data-end=\"2225\">Address:<\/strong> 221 W 1st St, St Francis, KS 67756, United States<br data-start=\"2275\" data-end=\"2278\" \/><strong data-start=\"2278\" data-end=\"2288\">Phone:<\/strong> +1 (785) 332-2381<br data-start=\"2306\" data-end=\"2309\" \/><strong data-start=\"2309\" data-end=\"2319\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2320\" data-end=\"2338\">support@yvilo.shop<\/a><\/p>\n<hr data-start=\"2342\" data-end=\"2345\" \/>\n<p data-start=\"2347\" data-end=\"2459\">Thank you for shopping with <strong data-start=\"2375\" data-end=\"2384\">YVILO<\/strong>.<br data-start=\"2385\" data-end=\"2388\" \/>We handle every return and refund honestly, fairly, and professionally.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1178776857 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-160","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/yvilo.shop\/index.php?rest_route=\/wp\/v2\/pages\/160","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/yvilo.shop\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/yvilo.shop\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/yvilo.shop\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/yvilo.shop\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=160"}],"version-history":[{"count":3,"href":"https:\/\/yvilo.shop\/index.php?rest_route=\/wp\/v2\/pages\/160\/revisions"}],"predecessor-version":[{"id":200,"href":"https:\/\/yvilo.shop\/index.php?rest_route=\/wp\/v2\/pages\/160\/revisions\/200"}],"wp:attachment":[{"href":"https:\/\/yvilo.shop\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=160"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}