Refund and Returns Policy

At YVILO, we want you to feel confident with every purchase. If something isn’t right, we’re here to help—with a clear and fair 30-day return policy.

🔁 30-Day Return Eligibility

You may request a return within 30 days of delivery if:

  • The item is damaged, defective, or incorrect

  • The item is unused, unworn, and in original condition (tags & packaging intact)

  • Proof of purchase (order number) is provided

❌ Returns are not accepted for:

  • Items damaged due to misuse or normal wear

  • Final sale / clearance items (if clearly marked)

  • Returns requested after 30 days from delivery

📦 How to Request a Return

To start a return, please email support@yvilo.shop with:

  • Your order number

  • Clear photos of the item and packaging

  • A short explanation of the issue

Our support team will review your request and reply with return instructions.

💰 Refund Process

Once your return is received and inspected:

  • Refunds are issued to the original payment method

  • Processing time: 5–10 business days

  • Any original shipping charges (if applicable) are non-refundable, unless the return is due to our error

❗ Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery

  • Provide clear photos for verification

After confirmation, we will offer a replacement or full refund at no additional cost to you.

🚚 Return Shipping

  • If the return is due to our mistake (damaged/wrong item), we cover the return shipping

  • For other approved returns, return shipping costs are the customer’s responsibility

❌ Order Cancellations

  • Orders can be cancelled before shipment

  • Once shipped, the order cannot be cancelled and must follow the return process

📍 Contact Information

For any return or refund questions, contact us:

Business Name: YVILO
Address: 221 W 1st St, St Francis, KS 67756, United States
Phone: +1 (785) 332-2381
Email: support@yvilo.shop

Thank you for shopping with YVILO.
We handle every return and refund honestly, fairly, and professionally.